Tickets for booking made within less then seven working days of departure, when Intercontinental
travel bureau has not received full payment will automatically be available at the airport for pick-up
at the time of departure, from:
- the Tour operators or Air liner representative in the check-in area,
- or from our office in at least two working days before
departure.
In-flight
Services: Special in-flight meals must be requested at least
two weeks prior to departure, preferably at time of booking. There is
no charge for special meals, therefore in the unforeseen circumstances
that your special meal is not boarded onto the aircraft, no refund will
apply. On Royal, complimentary beverages and headsets are provided.
On other airlines, except for wine service with meals, in-flight bar
service where available is on a cash basis and there may be a charge
for headsets. No animals may be carried
on board.
3.
Cancellation Insurance:
In
the case of cancellation due to health problems
we believe it is extremely important that all vacationers be insured,
especially in light of limited provincial health care coverage. Since Intercontinental
Travel Bureau cannot accept responsibility for health problems travelers
may incur, we strongly recommend that you purchase the special
Insurance plan offered by Intercontinental Travel Bureau .
4.
If You Change Your Booking:
If
you want to change any of the details of your booking after it has been
confirmed we will do the best we can to help. However, any change to
a confirmed booking requested more than 22 days prior to departure is
subject to a $ 30 administration fee ( including G.S.T.). A change of
name, departure date or tour within 7 days of departure makes the booking
subject to full applicable cancellation charges. Changing all names
on file constitutes a cancellation. If rooming requirements are altered
due to cancellation by one or more passengers, the passengers still traveling
must pay the applicable rate for the accommodation to be
occupied. Once travel has commenced, NO changes to the booking are permitted.
Important
6.
If You Must Cancel:
The
following charges apply from the date we are advised of your cancellation:
- 22 or more
days prior to departure loss - 100% deposit
- 21 to 15 days
prior to departure loss - 50% of total price
- 14 days
prior to departure loss - 100% of total price + taxes
Connector
Fares booked with Intercontinental Travel Bureau 22 days or less prior to departure:
- 100% non-refundable Cancellation charges include G.S.T. and are effective
from the day that our Agency Service Center records your cancellation.
Intercontinental Travel Bureau reserves the right to re-sell any cancelled seats.
7.
Ticket Issuance:
Your
airline ticket will contain conditions of carriage which are important
to you. Please read them all. Your tickets on fully paid bookings will
be send to you, if you make full payment at least seven working
days prior to departure.
Tickets for bookings made within less then seven working days of departure,
when Intercontinental Travel Bureau has not received full payment
prior to seven working days before departure, will automatically be
available at the airport for pick-up from the Tour operator or
air liner representative
in the check-in area. All tickets are non-refundable and are valid only
for the flights and dates purchased and cannot be exchanged for other
flights.
8.
Documentation:
It
is your responsibility to obtain the identification
necessary for travel to your destination, at your expense, such documentation. We strongly recommend
that you travel with a valid passport. Where a country allows Canadians
entry with a birth certificate, photo I.D. (such as a driver's license)
will also be required. If your travel documents are not in order you
may be refused boarding, you will be responsible for any costs incurred
in catching up with your tour and no tour refund will be issued. A criminal
record can also lead to denial of entry or passage to destination.
Children
and infants require proof of citizenship and date of birth. For destinations
requiring a passport, children must also have passport identification.
Special
notarized documentation is required for unaccompanied minors, and also
children traveling without both parents. Ask Intercontinental
Travel Bureau for
details.
9.
Aircraft:
Your
airline ticket will contain conditions of carriage which limit the carrier's
liability under international conventions and agreements. Unless otherwise
stated, all flights are on chartered aircraft. All charter flights are
subject to the approval of the Canadian Transportation Agency. Any complaints
concerning air transportation are the responsibility of the airline
concerned. We reserve the right to substitute alternative carriers and
aircraft types and to add en route stops at our discretion with or without
notice. All flights featuring Canadian carriers are non-smoking.
10.
Flights And Flight Times:
Occasionally,
scheduled flight plans must be adjusted for reasons beyond our control,
. Please
contact your airline within 6 hours of your departure to re-confirm
that your flight is departing on time.
If Intercontinental
Travel Bureau is aware of a change every effort will be made to
advise you. Please note that in the case of a flight delay announced
at the airport, it may not always be possible for the airline to provide
accommodation or meals during a delay at the airport. In the event of
a delay related to weather, traffic, or another force major situation,
such expenses will be your responsibility. Please contact the airline for their respective delay
policies.
If
you purchase only your airfare from Intercontinental Travel Bureau
it is your responsibility
to leave a contact number at your destination .
11.
Airport Check-In:
Aircraft
seats are allocated strictly on a first-come, first-served basis. Please
be at the airport at least two hours prior to flight departure. Check-in
opens two to three hours (depending on the destination - see your air
ticket) and closes 30 minutes prior to departure. You will not be allowed
to board, nor will you be entitled to a tour refund if you have not
checked in by that time. It is your responsibility to get to the airport
on time and after check-in, to proceed to the correct gate by the time
specified on your boarding pass. Intercontinental Travel Bureau
cannot be held
responsible if you miss your flight. Please remember airlines reserve
the right to deny boarding to any passenger they deem intoxicated or
in an unfit condition to fly. Advance seat selection is available on
Royal Airlines for a non-refundable nominal fee. This must be booked
in advance directly with Royal. If, for any reason, your requested seats
are not available, compensation will be limited to a full refund by
Royal of the fee paid to them. Passengers should still arrive a minimum
of one hour prior to departure.
13.
Hotel Check-In & Check-Out:
Regardless
of your flight arrival or departure time, most hotels will expect departing
guests to vacate rooms by 12 noon and arriving guests to check-in after
approximately 3pm to allow for cleaning and maid service. In all-inclusive
hotels, property privileges will commence at check-in and will discontinue
upon check-out. Although hotels will do their best to minimize inconvenience,
we request your patience and understanding if you are without your room
for a period of time. Please also understand that Intercontinental
Travel Bureau cannot assume responsibility for any loss or damage resulting from using
bellman services.
14.
Rep Service & Problem Handling:
If
you have any queries or problems, please raise them to the hotel management during your stay. In the event
of an emergency, contact the hotel management or your Tour operator at the emergency number provided in your tour documents. Please
do not leave your complaint until you return home!
We
cannot accept liability for
hotel employees or suppliers of any kind.
16.
Rental Cars:
All
car rentals are subject to legal terms, conditions and pricing procedures
of car rental companies in effect at the time of printing. In the event
of subsequent enactment of any law in the country where the rental commences
which restricts or prohibits any of these terms, conditions, or pricing
procedures, the car rental companies' conditions and prices will be
subject to adjustment to the extent necessary to compensate for such
restrictions or prohibitions. Universally, car rental companies require
personal, valid credit cards upon vehicle pick up. All car rentals are
based on 24 hour increments.
17.
Inclusions:
Your
holiday includes only those travel services that are described. All
other details are provided for your information only and should not
be construed as being included in the price of your holiday. All included
activities are on a first-come, first-served basis. Capacity may be
limited during busy seasons and all activities take place weather permitting.
Please note that sporting and social activities as well as amenities
and entertainment are provided on a complimentary basis by the hotel
and do not constitute a cost component of the holiday. Drinks are available
during bar opening hours only. The included features may vary and are
subject to withdrawal by the hotel and any such features so withdrawn
are non-refundable. All activities are subject to availability of equipment
and local reservations may be required. Daily activities programmes
are subject to an adequate number of participants. Introductory scuba
lessons in the hotel pool do not comprise scuba certification. Bonus
features do not have cash value. A bonus feature of Room Upgrade is
strictly on a space available basis at check-in and, sorry, cannot be
guaranteed prior to your arrival.
18.
Unused Tour Services:
No
refund is allowed for unused tour services, including unused accommodation
and car rental. All air tickets are non-refundable, valid only for the
flight and/or dates purchased and cannot be exchanged or transferred.
20.
Tour Operator's Responsibility:
Intercontinental
Travel Bureau makes arrangements with airlines, transfer operators, hotels
& other independent parties to provide you with the travel services
and other services you purchase. Although we take care in selecting
these suppliers, we have no control over them and, therefore, cannot
be responsible for their acts or omissions.
The
travel services provided are subject to the applicable provincial Travel
Industry Acts and Regulations there under and are subject to the conditions
imposed by these suppliers and their liability is limited by their tariffs,
conditions of carriage, tickets and vouchers and international conventions
and agreements.
Intercontinental
Travel Bureau shall not be responsible for any loss, damage or injury, whether
physical or mental, or to property, resulting from any delay, substitution
or deficiency of quality of equipment or service, or any act, omission,
negligence or commission of any party supplying any of the services
or accommodation herein, employees, subcontractors
or for any claims for such loss, damage, or injury, whether physical
or mental, arising therefore, or from any cause that arises by reason
of actions of parties . We reserve the
right to refuse any booking and decline any passengers as a member of
these tours at any time.
The
liability of Intercontinental Travel Bureau for any loss, damage or injury, whether
physical or mental, arising from its own acts, omissions or negligence,
is limited to the price of the services purchased.
21.
It's Different Away From Home
Canadians
enjoy a living standard which is among the highest in the world. In
other countries, the uninterrupted supply of water and electricity,
local health conditions, levels of security and standards of food and
beverages may differ from those enjoyed at home. In tropical climates,
insects enjoy deluxe hotels as much as they do budget properties! Illness
or inconvenience resulting from the services provided or omitted at
the destination are outside the reasonable control of Intercontinental
Travel Bureau and Intercontinental Travel Bureau bears no responsibility for such illness or inconvenience.
Many resorts in Mexico and the Caribbean are increasingly frequented by European
travelers who enjoy topless sunbathing which is beyond the control
of Intercontinental Travel Bureau.
We look forward to welcoming you on one of our vacations and offer our very
sincere wishes for a happy and prosperous New Millenium.
Bon Voyage! From all of us at Netssa.com.